Delivery and Click & Collect
Delivery is charged as priced on each order. We aim to post out your goods within 48 hours but please note orders placed on a Friday afternoon or at the weekend will not be dispatched until the next working day. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
If for any reason we cannot dispatch your order within 48 hours we will contact you.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man(IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB,IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays.
We will only deliver goods to the address on the order.
Click and Collect
It is possible to collect all orders from our Ripley shop for free. If you opt for "Click and Collect" we will send you an email to confirm when your goods are ready for collection. We are open every day between 10am and 4.30 (apart from Christmas Day, Boxing day and New Years Day). We can be found in Ripley Castle Courtyard.